Вакансия опубликована: 17.10.2017, 11:41 Регион: Московская область

Our customer is looking for Technical Support Agent – Hebrew speakers –for the work in a call center in Athens, Greece (not sales).
We offer the stable job in the famous international company with fixed term contract: 12 Months
Working hours is 8 hours per day/5days per week
Working hours based on client’s needs, mainly Monday – Sunday

Required Skills/Experience
Educational level: High School diploma or equivalent
Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)
Languages and language level: Native Hebrew + Fluent English

Technical Skills:
• Advanced Knowledge of PC (Hardware, Software, Internet)
• Advanced knowledge on Ms Office
• Typing Speed : 17 words/minute
• Use of production tools
• Use of Internet
• Client’s Logging System

Soft Skills:
• Active Listening
• Handling Difficult Calls
• Inbound Phone Statistics
• Systems & Technology Use
• Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger,
• Technical Support
• Good Problem Solving Skills
• Strong troubleshooting skills
• Knowledge of tools used for troubleshooting

Responsibilities:
• To respond and record consumer enquiries/questions raised through free phone lines for customers.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To provide a high level of customer service to clients at all times.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To work effectively as part of a team, developing effective and supportive relationships with colleagues.
• To troubleshoot through the use of open questions, support documents and system training.
• To have a sound knowledge of all products and services, understanding their use and functionality
• To be able to offer recommendations to common problems or frequently asked questions.

Gross Salary:
• 1100€ monthly gross salary
• 0-200€ monthly performance bonus
• 150€ monthly accommodation bonus
• 100€ in vouchers upon completion of the training
• 300€ bonus in voucher after 3 months of cooperation
• 400€ bonus in voucher after 7 month of cooperation

Other Benefits:
Visa Support!
Travel Expenses: Paid by our client;
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.

If you are interested, please send your CV on e-mail: julia.ivanova@cbtalents.de with the subject “Greece_ HebrewSpeaker_YourName”

mob. 004915120180991